OUR CUSTOMER CARE 718-786-2131

Return Policy

Return Policy

Returns

  • If any product is not 100% satisfactory, simply call us, receive a return authorization no and return it within 30 days of invoice date for a full credit or refund of purchase price.
  • A 20% restocking fee may be applied to certain furniture and equipment items. This fee may be increased for damaged or used goods. Incomplete displays and partial kits are subject to restocking fees. Credit issued only for actual merchandise returned.
  • You are responsible for the cost of shipping returned goods and exchanges. If it was our error, we will reimburse the cost of shipping via Ground Service.
    * The following exclusions apply: All sales on eyelashes, eyelash glues, acrylic and cuticle nippers, nail polish, gels, gel polishes (uv & led), Shellac, makeup and custom-printed items are final. These items are non-returnable due to hygienic purposes. Special orders are non-refundable.
  • Excludes special handling items, residential fees, signature confirmations or any other special delivery surcharges.

Damages

Do not sign for shipments until you have inspected for damage. Visible damage to cartons must be noted on the freight bill. We are not responsible for shipments that are not signed for as damaged. Do not dispose of the box or packaging material until items have been fully inspected for damages or defects. Reports for visible or concealed damage must be made within 24 hours of receipt to 718-786-2131.